Shipping policy

At Oglowa, we are committed to delivering your order safely and efficiently — so you can enjoy your new look without delay.

1. Shipping Methods

We partner with trusted global carriers to ensure reliable delivery, including:
  • UPS
  • DHL
  • USPS
  • FedEx
  • Royal Mail
Shipping methods may vary depending on your location and the fastest available service.

2. Order Processing Time

All orders are processed within 1 business day after payment is confirmed.
  • If there are any issues with your shipping details, our team will contact you within 24 hours
  • Orders are processed Monday to Friday (excluding holidays)

3. Estimated Delivery Time

Total delivery time = Processing Time + Shipping Time
Shipping times vary by destination, but typical estimates are:
  • United States: 6–12 business days
  • United Kingdom & Europe: 6–10 business days
  • Other international regions: 8–12 business days

Please note: Delivery times are estimates and may be affected by external factors such as weather conditions, customs clearance, or peak seasons.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

5. Taxes & Duties

For international orders:
  • Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer
  • These charges are determined by your local customs authority and are beyond our control

6. Important Delivery Notes

To ensure a smooth delivery experience, please note:
  • Deliveries are made on business days (Monday–Friday)
  • Please ensure your shipping address is accurate and accessible
  • Keep your phone available, as carriers may contact you for delivery coordination
  • Some shipments may require a signature upon delivery
If you choose to waive the signature requirement, Oglowa is not responsible for any loss or damage after delivery.

7. Shipping Fee Refund Policy

  • Before Shipment: If your order is canceled before it is shipped, shipping fees (and shipping insurance, if applicable) will be fully refunded
  • After Delivery: Shipping fees are non-refundable once the package has been successfully delivered, even if the item is later returned
  • Other Cases: Refund eligibility may vary depending on the situation. Please contact our Customer Care team for assistance

8. Delays & Exceptions

While we strive to deliver on time, delays may occur due to:
  • Severe weather conditions
  • Public holidays or peak seasons
  • Customs inspections or clearance delays
  • Carrier-related disruptions
We appreciate your patience and understanding in such situations.