Refund policy

At Oglowa, your confidence and satisfaction are our top priorities. If your purchase doesn't make you feel effortlessly radiant, our team is here to make it right.


1. Order Cancellations

We process orders quickly to ensure fast delivery. You may cancel your order within 1 hour of placement. After this window, the order may have already entered the shipping process and cannot be canceled.


2. 30-Day Easy Returns

We offer a 30-day return window from the date of delivery. To maintain the highest standards of hygiene and quality, returned items must be in their original, brand-new condition.
2.1 Return Eligibility:
  • For Wigs: Must be unworn, unwashed, and uncut. The lace must remain untrimmed and intact. Any alteration (bleaching, styling, or cutting) will void the return.
  • For Jewelry: Items must be unworn and in their original packaging. For hygiene reasons, earrings cannot be returned once the security seal is broken or if they have been worn.
2.2 How to Start a Return:
  1. Contact Us: Email hello@oglowa.com with your Order Number and photos of the item.
  2. Get Approval: Once approved, we will provide you with a return address and instructions.
  3. Ship It Back: Your first return within the 30-day window is complimentary (we will provide the return label).


3. Exchanges

Want a different style or length? We offer exchanges on all eligible items. Follow the return process above, and once we receive your item, we will ship your replacement within 3 business days.


4. Refunds

  • Processing: Refunds are issued to your original payment method within 2 business days after we inspect the returned item.
  • Timeline: Please allow additional time for your bank to reflect the transaction (typically 3-5 business days).


5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours. We will prioritize your case and provide a replacement or full refund at no extra cost to you.