Privacy policy

Effective Date: April 15, 2026

This Privacy Policy describes how Oglowa (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide a better shopping experience and improve our services.

1.1 Information You Provide When you interact with our store, we may collect:

  • Contact Details: Name, email address, shipping address, billing address, and phone number.

  • Payment Information: Payment details (processed securely via encrypted third-party providers like PayPal or Stripe).

  • Purchase History: Details of the products you have searched for or purchased.

1.2 Automatically Collected Information When you browse Oglowa, we automatically collect certain information about your device, including:

  • Device Data: IP address, browser type, and time zone.

  • Interaction Data: Pages visited, time spent on site, and referring websites.

1.3 Information from Third Parties We may receive information from payment processors, shipping carriers, and analytics partners to ensure a seamless delivery and service experience.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders (including shipping and returns).

  • Communicate with you and provide customer support.

  • Screen our orders for potential risk or fraud.

  • Improve and optimize our website performance.

  • Provide you with personalized advertisements or marketing communications (you can opt-out at any time).

3. Sharing Your Information

We do not sell your personal data. We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Service Providers: We share data with payment gateways (e.g., Stripe, PayPal) and shipping carriers (e.g., DHL, FedEx) to complete your transactions.

  • Analytics: We use tools like Google Analytics to help us understand how our customers use the site.

4. Cookies & Tracking Technologies

We use cookies to remember your preferences, keep items in your cart, and analyze our traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

5. Your Rights (GDPR & CCPA)

Depending on where you live, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Security & Retention

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. We retain your order information for our records unless and until you ask us to delete this information.

7. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:📧 hello@oglowa.com